We are an Indian industrial automation company, established 2010 and ISO 9001:2015 certified, working in the UAE, Saudi Arabia, Oman and Qatar on a project basis. Siemens S7 engineering, control panels and industrial IoT — commissioned on site, then supported through our cloud platform.
The reason remote support historically failed in automation is that the engineer could not see the plant. That constraint is gone, and it changes which work can sensibly be done from anywhere.
With Arcline, a Siemens S7-1200 or S7-1500 sends its own data to the cloud over an encrypted outbound connection. Our engineers see live values, trends and alarms without anyone opening a VPN.
No port forwarding, no remote desktop into the control network, no standing VPN for a foreign contractor — the objection that usually kills remote support arrangements before they start.
India runs one and a half hours ahead of the UAE and two and a half ahead of Saudi Arabia. Our working day overlaps almost entirely with yours, which is not true of a European or American supplier.
Deep platform work — reading an old program, documenting what it really does and rebuilding it properly — is the kind of task where engineering depth matters more than proximity.
Groups running several plants, or remote assets in the desert with nobody standing next to them, where the alternative is sending someone to read a panel.
Vibrant EMS reads meters through the PLCs already in the plant. Tariff structures differ by country, so the cost engine is configured to yours rather than assumed.
Our VisionGuard and ThermoGuard systems, which run on cameras rather than on anybody being present.
Single-line diagram, CPU models, firmware versions and photographs of the panel. Most of what determines feasibility can be established without anyone travelling.
A written scope with what is included, what is excluded and how many site days it needs. Travel and visa costs stated separately rather than buried.
Our engineers come to the plant for the physical work, the commissioning and the handover training. This part cannot be done remotely and we do not pretend otherwise.
Once the plant is connected, support is a screen we can both look at rather than a description over the phone. Further site visits when genuinely needed.
No. Our offices are in India. We work in the Gulf on a project basis, travel for commissioning, and support the plant afterwards through our cloud platform. We would rather state that than imply a local presence we do not have.
Through Arcline. The PLC publishes its own data over an encrypted outbound link, so our engineers see the plant live without being in it. Physical work happens during a site visit.
Outbound only, no inbound port, no VPN into the control network, per-device certificates that can be revoked individually. Where you have specific data residency requirements, that is discussed before anything is committed.
English as standard, for drawings, screens and manuals. We work on Siemens and ABB platforms to IEC conventions, and our quality system is ISO 9001:2015 certified.
We will tell you honestly whether this is a job that suits a partner based in India, and what it would cost — before anyone books a flight.
